Privacy Policy
1. Introduction
SalesBop ("we," "us," or "our") is an innovative platform committed to providing sales teams with Artificial Intelligence (AI)-powered coaching and actionable insights from their sales call recordings. Our software aims to transform the way sales teams perform and learn, optimizing success rates and driving business growth.
At SalesBop, we understand that privacy is a fundamental human right, and we are committed to protecting and respecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect from our users, how this information is used, and how it is protected.
The Privacy Policy applies to all users of our platform and services, including individuals who have registered for a SalesBop account and those who visit our website. By using our platform or services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes.
Please note that this policy does not extend to third-party websites or services, such as those that may be linked from our services or our website, so we advise you to familiarize yourself with the privacy policies provided by these third-party services.
This Privacy Policy is an integral part of our Terms of Service. If you have any questions about our Privacy Policy, or our practices in relation to your personal information, please contact us using the details provided in the "Contact Information" section of this Policy.
2. Definitions
In this Privacy Policy, the following terms are defined as follows:
2.1 "Personal Information" refers to any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.
2.2 "Anonymized Information" refers to data that has been processed in such a manner that it can no longer be associated with an identified or identifiable individual, thereby it does not constitute personal information.
2.3 "User" refers to any individual who uses our platform or services, including individuals who have registered for a SalesBop account and those who visit our website.
2.4 "Services" refers to the sales training and analytics platform provided by SalesBop, which includes AI-powered coaching and actionable insights from sales call recordings.
2.5 "Third-party Services" refers to services provided by entities other than SalesBop, including but not limited to transcription services, web hosting, database management, and AI analytics.
3. Consent
3.1 Agreement to Privacy Policy: By using our services or accessing our website, you are confirming that you have read and understood this Privacy Policy and our data collection practices as detailed herein. If you do not agree with our policies and practices, your choice is to not use our services.
3.2 Consent to Collect and Use Information: When you register for a SalesBop account or use our services, we will explicitly ask for your consent to collect, use, and process your personal information as described in this Privacy Policy. By giving your consent, you are granting us permission to perform those actions.
3.3 Consent to Share Information: We may also seek your explicit consent before sharing your personal information with third parties for purposes not described in this Privacy Policy.
3.4 Withdrawal of Consent: You may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. If you want to withdraw your consent to the processing of your personal information, please contact us using the details provided in the "Contact Information" section of this Policy.
4. Information We Collect
4.1 User-provided Information: When you use our services or access our website, you may provide and we may collect what is generally called "personally identifiable" information, or "personal information," which is information that specifically identifies an individual. Examples of personal information include name, email address, mailing address, mobile phone number, and credit card or other billing information.
4.2 Sales Call Recordings: As part of our service, we analyze sales call recordings that you upload to our platform. While these recordings may potentially contain personal information, we anonymize all data before processing.
4.3 Information from Use of our Services: When you use our services, we may collect information about your engagement with and utilization of our services, such as processor and memory usage, storage capacity, navigation of our services, and system-level metrics.
4.4 Automatic Data Collection: We may collect certain information automatically when you use the Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during and after using the Services, and other information about how you use the Services.
5. Use of the Information
5.1 General Uses: We use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:
Provide, operate, maintain, improve, and promote our services;
Enable you to access and use our services, including uploading, downloading, collaborating on, and sharing content;
Process and complete transactions, and send you related information, including purchase confirmations and invoices;
Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
Process and deliver contest entries and rewards.
5.2 Sales Call Recordings: Sales call recordings that you upload are used to provide AI-based coaching and feedback, and to generate actionable insights for your sales team. These recordings are anonymized prior to processing, and personal information contained in the recordings is not used for any other purpose.
5.3 Analysis and Improvements: We may use the information to understand and analyze the usage trends and preferences of our users, to improve our services, and to develop new products, services, features, and functionality.
5.4 Communications: We may use a user's email address or other information to contact that user for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the data hosted on our services or for updates on promotions and events, relating to products and services offered by us and by third parties we work with.
6. Data Anonymization
6.1 Anonymization Process: At SalesBop, we value your privacy and make sure to take the necessary steps to protect your personal data. Before any user information is processed or transferred to any third-party services, we anonymize the data. This means that any information that could potentially identify you or your sales team is removed or altered to break any connection to you or any individual.
6.2 Anonymized Data Usage: The anonymized data, which cannot be used to identify you, may be used for purposes including but not limited to, improving our services, developing new features, conducting data analysis or research, and training our AI models.
6.3 Third-Party Services: In instances where we employ third-party services, such as Rev.ai for transcription services, Vercel for web hosting, PlanetScale and AWS for data storage, and GPT 3.5 Turbo for sales call analysis, the data that we transfer to these parties is anonymized. These services do not receive your personal data unless expressly mentioned in this Privacy Policy.
7. Information Sharing and Disclosure
7.1 No Sale of Personal Information: We will not rent or sell your personal information to third parties without your explicit consent.
7.2 Third-party Service Providers: We may share your anonymized information with third-party service providers to provide you with the services that we offer you through our Services; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services to SalesBop.
7.3 Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of SalesBop, (iii) act in urgent circumstances to protect the personal safety of users of the services or the public, or (iv) protect against legal liability.
7.4 Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal information may be part of the transferred assets.
8. Security
8.1 Commitment to Security: We are committed to protecting your personal information. We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity, and availability of your information.
8.2 Secure Data Transfer: All data exchanged with our Services are protected using SSL (Secure Socket Layer) technology. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received.
8.3 Data Breach Procedures: In the event of a data breach that affects your personal information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.
8.4 User Responsibility: Your account is protected by your account password and we encourage you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.
8.5 Limitation of Liability: While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
9. Users' Rights and Choices
9.1 Access, Correction, Deletion: You may access, change, or delete your personal information at any time by logging into your SalesBop account or by contacting us at the email address provided in our contact information. We will respond to your request within a reasonable timeframe.
9.2 Consent Withdrawal: You have the right to withdraw your consent to our processing of your personal information and your use of the Services. You can do this at any time by contacting us using the contact information below and ceasing to use the Service.
9.3 Data Portability: To the extent the legal basis for our processing of your personal information is consent, you have the right to receive your personal information in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller.
9.4 Complaints: You can lodge a complaint with a supervisory authority competent for your country or region. Please contact us if you need more details on the relevant supervisory authority.
9.5 Marketing Communications: You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send or by contacting us with your request.
10. International Data Transfers
10.1 International Operations: As a global entity, we may store, transfer, and process information in various locations around the world, including locations outside of the country or jurisdiction where you are located. Such countries or jurisdictions may have different data protection laws and standards than those in your country of residence.
10.2 Lawful Basis for Transfer: We transfer your personal data in accordance with law, only as necessary to fulfill our obligations in providing the Services, and with your consent. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
10.3 Data Protection Measures: We have implemented appropriate safeguards with our service providers, partners and affiliates, and adopted data transfer mechanisms as needed to ensure your personal data is adequately protected.
10.4 User Consent: By using our Services, you consent to this transfer, storage, and processing of your information.
11. Changes to this Privacy Policy
11.1 Updates and Changes: We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use personal information in a way that materially differs from this Privacy Policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses.
11.2 Consent to Changes: Your continued use of the Services following the posting of any changes to this Privacy Policy means you accept such changes. If you do not agree to this Privacy Policy, as amended, you must stop using the Services with immediate effect.
11.3 Accessing Updated Policy: We encourage you to periodically review this page for the latest information on our privacy practices. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy Policy” link located at the bottom of the pages of the SalesBop website.
12. Data Retention
12.1 Retention Period: We retain your personal information for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
12.2 Anonymized Data: If you stop using the Services or your permission to use the Services is terminated, we may continue to use and store your data in a de-identified and anonymized format. Anonymized data is used for research and development purposes and this type of data cannot be used to identify you individually.
12.3 Data Deletion: Once the retention period expires, personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
12.4 Inquiries: If you have any questions about our data retention policy, please contact us using the information provided in the Contact Us section of this policy.
13. Cookies and Similar Technologies
13.1 Use of Cookies: Our Services may use "cookies" and similar technologies like pixels, web beacons, and local storage to collect and store information about your preferences and activity on our Services. Cookies are small text files stored by your web browser on your computer, and they allow us to personalize your web browsing experience.
13.2 Third-party Cookies: We may use third-party service providers, like Hotjar, that may set their own cookies or similar technologies to perform services on our behalf. These third parties may collect information about your online activities over time and across different websites. We do not control these third-party technologies and their use is governed by those parties' privacy policies.
13.3 Purpose of Cookies: Cookies are used to understand how you interact with our Services, to monitor aggregate usage and web traffic, and to provide personalized content and targeted ads.
13.4 Cookie Management: Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Service.
13.5 Cookie Policy: For more detailed information about the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
14. Governing Law and Jurisdiction
14.1 Governing Law: This Privacy Policy, and SalesBop's collection and use of customer information, shall be governed and interpreted in accordance with the laws of Ontario, Canada.
14.2 Jurisdiction: Any disputes arising out of or relating to this Privacy Policy, any use of SalesBop's website or services, or any other interactions with SalesBop shall be resolved in the provincial or federal courts of Ontario, Canada. All users of SalesBop's website and services agree to submit to the jurisdiction of such courts.
14.3 Legal Compliance: Users are responsible for compliance with applicable laws, rules, and regulations in connection with their use of the Services.
15. Children's Privacy
15.1 Age Restrictions: Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly take steps to delete such information.
15.2 Parental Consent: If we learn that we have collected the personal information of a child under the age of 18, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take steps to delete the information as soon as possible.
15.3 Reporting: If you become aware that a child has provided us with personal information without appropriate consent, then please contact us so that we can take the appropriate steps in accordance with our legal obligations and this privacy policy.
16. Contact Us
16.1 General Inquiries: If you have any questions about this Privacy Policy or the Services, or wish to make a complaint about our data handling practices, you may contact us:
By email: [email protected]
By phone: 289-929-6614
16.2 Data Protection Officer: For specific inquiries related to your privacy rights, personal data, or data protection, you may contact our Data Protection Officer directly:
By email: [email protected]
We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.